Animal Hospital Policies

Learn more about veterinary hospital policies at Black Forest Veterinary Clinic Colorado Springs

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Surgical procedures that are scheduled, are to drop off Monday through Friday between 8:00 am and 8:30 am, unless specified by a staff member.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Occasionally the doctor may offer drop-off appointments for must see situtations, if unable to get you a scheduled appointment. A 'drop off' means you could bring your pet at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We do not recommend owners restraining their pets during any treatments, due to the possibility of harming themselves or their pet getting hurt.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, cash and personal checks. If a personal check has bounced, there will be a fee of $30 added to your balance.

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